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5 Things Your London Movers Really Want You to Know

After 16 years in the moving business, we think it’s safe to say we’ve seen it all. While we’ve already shared out packing tips for moving in London, and you can see our FAQs here, there are still some things your mover wants you to know.

We asked around our team of trusted London movers to find out what they really wish they could let customers know before they arrive. Here’s what they came up with…

Dog in a box

1. Please, please, please be ready to go

There is nothing more rewarding when you arrive at a home and everything is boxed up, clearly marked and ready to go. If we arrive and you’re still frantically shoving things in boxes – or worse, bin liners – then we will start to worry.

If you’re still packing when the movers arrive, this can cause a few problems. First up, we’re more likely to miss items if you haven’t clearly marked what needs to go. 

It’s also a lot harder to get your attention and find out if an item is ready to be moved when you have your head in a wardrobe or cupboard.

And probably the biggest issue we face when clients aren’t ready is that it can slow everything down. This can have a knock-on effect on our whole day and push back moving times for customers booked later in the day.

2. No, it isn’t awkward that you’re not helping!

If you’ve paid for a two-man crew, we really don’t mind that you’re not helping. The only time we would expect you to help a bit is when you’ve booked a one-man crew, and even then our man will be doing most of the humping.

We really appreciate that you want to be as proactive as you can, but most of the time, you can just hold back and relax. We have everything under control. Your time would be far better spent deciding where you want things to go at the other end.

3. Don't be afraid to speak your mind

When we arrive at your home, we can be very single minded and always want to get on with the job – but this doesn’t mean you can’t tell us what’s what. After all, there are some things that only you will know. For example, where is the best place for us to park? Is there a service lift we can use? Is there a back entrance which is less crowded?

Please don’t be afraid to speak your mind and tell us how you want things to be done. This goes for when we’re moving your items too. If your sofa has a loose leg and you’re worried about it breaking in transit or your king size mattress is one of the insanely heavy types, you’re not being fussy if you let us know!

And if there are items you would rather take care of personally, such as expensive electricals or jewellery, we won’t be offended.

4. But please trust our judgement

While we love when customers give us the lowdown on their move, this can quickly spill over into “backseat driving”. Yes, we have moved sofas before. Yes we know that mattress is probably heavy. Yes, we saw the fragile sign on that box. 

And no, you don’t need to tell us when to “pivot”. (Honestly, Friends has a lot to answer for!)

Please trust that your movers have done this before. We will always do everything in our power to move your items safely and securely from point A to point B. If we have questions, please stick around so we can ask.

5. Sometimes, things are out of our control

When you’re caught up in the stress of moving day, it’s easy to forget that there are some things out of our control. When you’re moving in London, traffic will rarely be on your side. And when you’re driving a big Luton truck, it can be even more difficult to zip around. We appreciate it when customers recognise that things aren’t our fault!

So there you have it. Movers – we really aren’t a complex bunch!

If you’re looking for a reliable London moving company with bag loads of experience, trust the Man With A Van team. We can help with small moves, whole house moves, office moves and more. Get in touch to get your quote today.


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