How much notice should I give?
To maximise the chances of there being availability for your move you should always try to give at least a few days notice, and aim for weekdays if possible which are less busy. It also helps if you can specify any flexibility on dates you may have when completing your request.
What happens when I submit a request?
Once you press the submit button your request is automatically sent to a selection of our Movers, and you will receive an immediate auto-reply email from us. We strongly advise you read the auto-reply in full and save it for reference to avoid any unnecessary inconvenience or confusion.
How quickly will I receive my quote(s)?
During normal business hours our Movers will usually provide their quote directly to you within an hour or so, although it may take a bit longer during busy periods. If you submit your request outside of office hours, you will normally receive your quote(s) the following working morning.
How many quotes will I receive?
The number of quotes received can vary depending on Mover availability and other changeable factors, but should normally range from one to a maximum of three. If you decide to accept a particular quote you can then easily book and confirm your move directly with the Mover you have chosen to proceed with.
Are all areas of London covered?
Yes, all of our Movers are London based and normally provide a service covering the entire London postcode area. In addition, long distance removals of a suitable size that either start or finish within London are also carried out (our Movers do not normally move single items or small loads outside of London, see below).
Do the Movers help with the loading and unloading?
Yes, a helpful working driver will assist with all carrying, loading and unloading of the removals van, and the option to hire further helpers as required is usually available for a modest incremental increase on the overall hourly rate.
What size removal van do I need?
Unless you have limited access to your property there's normally no need to specify a removal van size. Just try to be reasonably accurate with your list of items to be moved, particularly the large ones, to ensure you are allocated a suitable van.
What types of removal services are provided?
All sizes of home removals are carried out, from typical small Man with a Van moves in London from rooms, flatshares and studios. Through to flat removals and office moves, all the way up to large 3 and 4 bedroom flats and houses with all of the usual furniture and kitchen appliances.
Is there a minimum charge?
Yes, our Movers normally have a two hour minimum charge policy which is common for most established Movers that cover the whole of London, because they must mitigate for some of the travel time to and from jobs which can be anywhere in London.
How about single items?
Our Movers often transport large single items within London, for which there is usually a two hour minimum charge as above (if you need to transport a single item of very low value you can sometimes find a local man and a van who may operate without a minimum charge).
What about single items going long distance?
Our Movers do not transport single items or small loads of personal belongings long distance out of London. In such cases it may be better to search for one of the sites that operate with large databases of self-employed van drivers (always check website reviews before using) or a Courier that carries out regular nationwide runs - see here.
What about office removals?
Yes, small to medium size office removals are carried out, and also larger office moves from commercial premises depending on the volume of office equipment and furniture to be moved. Please be as detailed as possible in your request, particularly with regard to packing and IT relocation requirements.
Can I move stuff to Europe?
Suitable large moves may be undertaken, but not small loads. If you need to move a small load to Europe you would be advised to search for a specialist continental Mover who carries out regular scheduled trips close to your required destination or make enquiries with an international courier company.
What can't be moved?
Generally, anything messy such as garden or building waste cannot be moved using a removals van (although you may find some individual man and a van operators who will do so) as the inside of the vehicles need to be kept in a clean condition.